FAQs

The project owner must pay the payment method fees, which ranges between 2.75% and 5% based on the Payment Gateway, in addition to 2% of the project value paid to Pal Pro.

And if he decides to return the amount charged to his account, the platform will automatically return it with the fees incurred.

All details on Pal Pro commission page.

Pal Pro support team reviews your project after adding it to ensure its suitability with the platform terms. If approved, you will receive a notification and your project will appear on the home page for all freelancers.

No, publishing the project is completely free in Pal Pro platform.

You can browse freelancers' accounts to learn about them and their works, and compare their offers to choose the most suitable one.

Yes, you have the permission to search for the freelancers on Pal Pro.

Yes, the minimum is $ 25 and there is no maximum budget.

Payment methods in Pal Pro are PayPal and credit cards.

In case the project hasn’t received any offers yet, you can amend it as long as it not yet approved by the site's support team

Yes, you can. Search for the freelancer or click on "Invite to bid" button, then you can identify the project for which the invitation is sent.

The freelancer will receive a notification to place an offer to your project, and you can review it among other placed offers.

You can cancel the project if you didn’t hire a freelancer, but you can reopen it again later on.

If you want to cancel the project after hiring a freelancer, the process will be done by agreement between you both, or by referring to the support team in case of disagreement. This may result in not returning the full amount after estimating the technical support for the problem.

In case the project is rejected, an alert will be sent to your account including a request to amend the project to be accepted. Instead of adding a new project, edit it directly, and send it back for review.

It is possible to add an unlimited number of open projects in Pal Pro.

It is possible to add an unlimited number of open projects in Pal Pro.

Through the freelancer’s proposal on your project. Then communication becomes available through messages.

The project will be closed automatically within 15 days of approval. The applying freelancer can be contacted and hired up to 45 days after approval. It is also possible to reopen the project at any time later on and employ freelancers.

You can communicate with the freelancer within 30 days after receiving the project. Noting that receiving the project means that the project owner received the work and the freelancer can receive the amount in exchange for the work.

Yes. You can ask the freelancer to adjust the deal value from his account after agreeing on the new value. After that, you will receive a notification of the new value and duration to accept or reject.

Yes, you can. And you will get $10 due through the platform fees.

Move to Service Plans in the home page.

Unfortunately, it is not possible to delete your account nor change the username at all in Pal Pro, whether the account is old or new.

Unless agreed at the beginning of the project, the project owner owns all intellectual property rights and copyrights for the projects that he received through Pal Pro. The freelancer has no right to impose additional rights on the project after starting its implementation or delivery.

The freelancer pays coins to use the platform, and each freelancer gets 5 coins upon registration.

Pal Pro platform allows the freelancer to obtain additional coins through:

  1. Direct Purchase: each dollar equals 3 coins.
  2. Invite a friend: gets 10 coins.

3. Completing the project: gets coins equal to the number of stars assigned to him in the evaluation.

Unfortunately, they cannot be converted.

Commission is the value that Pal Pro deducts as a profit after completing the project , and it’s shown to you when you bid on a project. Details are shown on Pal Pro commission page.

Pal Pro deducts the commission from the freelancer’s final offer on the project.

You can request profits from the balance page, and withdraw it via PayPal for amounts greater than $ 25. The transmission is done on a daily basis after the end of the balance suspension period, which is 1 day(s) starts from the day after releasing milestone funds by the PO and until the fourteenth day in GMT.

You can submit offers only for projects that fall within your specialization and experience.

The number of offers you can add is determined by your subscription plan limits.

You must activate your account via mobile number and email, and follow the steps to complete your account to at least 85%, such as adding a profile and selecting the appropriate specialization.

It is not possible for you to communicate with the project owner unless he communicates with you via the platform's messages.

You can communicate with the project owner within 30 days of submitting the project.

Your offer can be amended within 15 minutes of adding it, or if the project owner contacts you for hiring. You can also request to amend the project’s value or duration in agreement with the project owner.

You can follow them from “My Projects” list.

Balance in Pal Pro has three types:

 

Total Balance: the entire balance in your Withdrawable and Non-Withdrawable Account.

 

Suspended Balance: the balance that you obtained within 1 day(s) of the suspension period, before it became withdrawable.

 

Withdrawable Balance: the balance coming from your projects’ profits 1 day(s) after receiving the amount in your account, and you can withdraw it via PayPal.

The Withdraw Balance button appears when the minimum withdrawable balance of $ 25 is available in your account.

The project owner must pay the payment method fees, which ranges between 2.75% and 5% based on the Payment Gateway, in addition to 2% of the project value paid to Pal Pro.

And if he decides to return the amount charged to his account, the platform will automatically return it with the fees incurred.

All details on Pal Pro commission page.

Pal Pro support team reviews your project after adding it to ensure its suitability with the platform terms. If approved, you will receive a notification and your project will appear on the home page for all freelancers.

No, publishing the project is completely free in Pal Pro platform.

You can browse freelancers' accounts to learn about them and their works, and compare their offers to choose the most suitable one.

Yes, you have the permission to search for the freelancers on Pal Pro.

Yes, the minimum is $ 25 and there is no maximum budget.

Payment methods in Pal Pro are PayPal and credit cards.

In case the project hasn’t received any offers yet, you can amend it as long as it not yet approved by the site's support team

Yes, you can. Search for the freelancer or click on "Invite to bid" button, then you can identify the project for which the invitation is sent.

The freelancer will receive a notification to place an offer to your project, and you can review it among other placed offers.

You can cancel the project if you didn’t hire a freelancer, but you can reopen it again later on.

If you want to cancel the project after hiring a freelancer, the process will be done by agreement between you both, or by referring to the support team in case of disagreement. This may result in not returning the full amount after estimating the technical support for the problem.

In case the project is rejected, an alert will be sent to your account including a request to amend the project to be accepted. Instead of adding a new project, edit it directly, and send it back for review.

It is possible to add an unlimited number of open projects in Pal Pro.

It is possible to add an unlimited number of open projects in Pal Pro.

Through the freelancer’s proposal on your project. Then communication becomes available through messages.

The project will be closed automatically within 15 days of approval. The applying freelancer can be contacted and hired up to 45 days after approval. It is also possible to reopen the project at any time later on and employ freelancers.

You can communicate with the freelancer within 30 days after receiving the project. Noting that receiving the project means that the project owner received the work and the freelancer can receive the amount in exchange for the work.

Yes. You can ask the freelancer to adjust the deal value from his account after agreeing on the new value. After that, you will receive a notification of the new value and duration to accept or reject.

Yes, you can. And you will get $10 due through the platform fees.

Move to Service Plans in the home page.

The freelancer pays coins to use the platform, and each freelancer gets 5 coins upon registration.

Pal Pro platform allows the freelancer to obtain additional coins through:

  1. Direct Purchase: each dollar equals 3 coins.
  2. Invite a friend: gets 10 coins.

3. Completing the project: gets coins equal to the number of stars assigned to him in the evaluation.

Unfortunately, they cannot be converted.

Commission is the value that Pal Pro deducts as a profit after completing the project , and it’s shown to you when you bid on a project. Details are shown on Pal Pro commission page.

Pal Pro deducts the commission from the freelancer’s final offer on the project.

You can request profits from the balance page, and withdraw it via PayPal for amounts greater than $ 25. The transmission is done on a daily basis after the end of the balance suspension period, which is 1 day(s) starts from the day after releasing milestone funds by the PO and until the fourteenth day in GMT.

You can submit offers only for projects that fall within your specialization and experience.

The number of offers you can add is determined by your subscription plan limits.

You must activate your account via mobile number and email, and follow the steps to complete your account to at least 85%, such as adding a profile and selecting the appropriate specialization.

It is not possible for you to communicate with the project owner unless he communicates with you via the platform's messages.

You can communicate with the project owner within 30 days of submitting the project.

Your offer can be amended within 15 minutes of adding it, or if the project owner contacts you for hiring. You can also request to amend the project’s value or duration in agreement with the project owner.

You can follow them from “My Projects” list.

Balance in Pal Pro has three types:

 

Total Balance: the entire balance in your Withdrawable and Non-Withdrawable Account.

 

Suspended Balance: the balance that you obtained within 1 day(s) of the suspension period, before it became withdrawable.

 

Withdrawable Balance: the balance coming from your projects’ profits 1 day(s) after receiving the amount in your account, and you can withdraw it via PayPal.

The Withdraw Balance button appears when the minimum withdrawable balance of $ 25 is available in your account.

Unfortunately, it is not possible to delete your account nor change the username at all in Pal Pro, whether the account is old or new.

Unless agreed at the beginning of the project, the project owner owns all intellectual property rights and copyrights for the projects that he received through Pal Pro. The freelancer has no right to impose additional rights on the project after starting its implementation or delivery.

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